Terms, Conditions & Important Information

Please read these terms and conditions carefully before using our DGCA medical examination booking services.

1. Acceptance of Terms

By accessing and using the Ruby Hall Clinic DGCA Medical Examination booking system, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Ruby Hall Clinic provides DGCA-approved aviation medical examination services for pilots and aviation personnel. Our services include:
- Medical examination scheduling and booking
- Online payment processing
- Medical report generation and delivery
- Customer support services

3. User Responsibilities

3.1 Account Information

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.

3.2 Accurate Information

You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.3 Medical Disclosure

You must disclose all relevant medical history, current medications, and health conditions during your examination. Failure to do so may result in invalid test results or denial of medical certification.

4. Booking and Payment Terms

4.1 Appointment Booking

All appointments must be booked through our official website or authorized channels. Walk-in appointments are subject to availability.

4.2 Payment

Payment must be made in full at the time of booking. We accept online payments through secure payment gateways. All fees are non-refundable except as specified in our cancellation policy.

4.3 Confirmation

Booking confirmation will be sent via email and SMS. Please ensure your contact information is accurate.

5. Medical Examination Requirements

5.1 DGCA Standards

All medical examinations are conducted in accordance with Directorate General of Civil Aviation (DGCA) standards and guidelines.

5.2 Documentation

You must bring valid identification, previous medical certificates (if applicable), and any required medical reports to your appointment.

5.3 Fitness Standards

Medical fitness is determined based on DGCA Class I, II, or III medical standards as applicable to your aviation license.

6. Privacy and Data Protection

6.1 Medical Confidentiality

All medical information is treated as confidential and protected under applicable privacy laws including HIPAA and local medical privacy regulations.

6.2 Data Usage

Your personal and medical data is used solely for providing medical services and maintaining required records. We do not share your information with third parties without your consent, except as required by law.

7. Limitation of Liability

Ruby Hall Clinic and its medical staff shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services. Our liability is limited to the amount paid for the services.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

9. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.

10. Contact Information

For any questions regarding these terms and conditions, please contact us:
- Email: info@rubyhall.com
- Phone: +91-20-6645-5000
- Address: Ruby Hall Clinic, 40 Sassoon Road, Pune - 411001